Frequently Asked Questions
Everything you need to know about your Pixi Beauty experience.
Does Pixi Beauty test on animals?
No, Pixi Beauty is a cruelty-free brand. We do not test our products or ingredients on animals, nor do we permit our suppliers to do so.
How can I track my order?
Once your order has shipped, you will receive an email confirmation with a tracking number. You can use this number on the carrier's website to monitor your shipment's progress.
What is your return policy?
We offer a 30-day return policy for products purchased directly from our website. Items must be in their original packaging and accompanied by a proof of purchase.
Are Pixi products safe for sensitive skin?
Our products are formulated with skin-loving ingredients designed to be gentle. However, we always recommend performing a patch test or consulting with a dermatologist if you have specific skin concerns.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and Apple Pay for a seamless checkout experience.
Do you offer international shipping?
Yes, we ship to many countries worldwide. Shipping costs and delivery times vary depending on the destination and will be calculated at checkout.